Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which northales.com will process refunds for services provided through the website northales.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection to northales.com in accordance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by northales.com. By using our services, you agree to be bound by the terms of this Refund Policy. If you do not agree with any part of this policy, you must refrain from using our services.

Definitions

  • "Services" refers to the software-as-a-service products and related offerings provided by northales.com through northales.com.
  • "User" refers to any individual or entity that accesses or uses the services provided by northales.com.
  • "Refund" means the return of funds to a User for services that have been paid for but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the User has experienced a technical failure that prevents the use of the Services for a period exceeding 72 hours after reporting the issue to Domain.
  • If the User cancels their subscription within the first 14 days of the initial purchase, provided that no services have been utilized during this period.
  • If the Services provided do not conform to the specifications outlined in the service agreement.

2. Refund Request Process

To request a refund, Users must:

  • Submit a written request to hiring@northales.com within the applicable refund period.
  • Provide details of the transaction, including the date of purchase, payment method, and reason for the refund request.

Refund requests will be reviewed within 14 business days of receipt, and Users will be notified of the decision via email.

3. Refund Method

Approved refunds will be processed using the original payment method used for the transaction. Users should allow up to 14 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Review the terms of this Refund Policy prior to making a purchase.

Limitations and Disclaimers

northales.com reserves the right to refuse a refund request if:

  • The request is made after the applicable refund period.
  • The User has violated any terms of service or engaged in fraudulent activity.

In no event shall northales.com be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

northales.com is committed to protecting the privacy and security of Users' personal information in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

Changes to Policy

northales.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on northales.com. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: northales.com
Phone: +380914398911
Email: hiring@northales.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.